Positive Customer Service!!

A few months ago I noticed that Pick n Pay, Clicks and Dischem stopped stocking white Lux soap.  I asked around and was told that they are no longer manufacturing it.  WTF!

I use white Lux soap because it does not make me break out, its really the only soap that is ok for me to use.  I have tried literally a dozen other brands for sensitive skin and I have a reaction to most of them, others have a smell I cant stand or a texture I dont like.  Lux was my Holy Grail.

So I Googled it and found that Unilever makes Lux and an email was sent off post haste.

I didnt receive a response… until today. Better late than never I say.

Here is the email I received.

Dear Gina


We  recently discontinued our Lux White Bar due to a new Global Lux  Re-Launch which did not include a plain white bar.

After receiving literally thousands of requests from loyal users in South Africa asking us to reinstate the product, immediate investigations were undertaken with our manufacturing facilities to determine whether we could reintroduce this variant without compromising production of the full range.

The outcome was favourable and Lux White is now back in production. Available in both 100g and 200g bars, Lux White will be  in stores from the end of June 2009 everywhere in South Africa.


May we suggest that until the the White bar is back, that you try either our Vaseline white bar or our Sunlight white bar as an alternative.

We pride ourselves in understanding the real needs of our consumers and providing them with products that not only meet, but exceed, their expectations of our brands.  Please could you kindly forward me your postal details, so I can send you a formal letter with regards to the return of the Lux white soap.


Thank you.

Kind Regards

Sindi Ngcobo

Personal Care

Consumer Affairs Department

Unilever SA

Well done for listening to your customers!

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2 Comments

Filed under Me, Myself & I

2 responses to “Positive Customer Service!!

  1. Wow, that’s great news for you!

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